Refund and Return Policy - Magic Munch

Money-back Guarantee

We have a 10-day money-back guarantee return policy for first time orders only, which means you have 10 days after receiving your item to request a return as a first time buyer. This allows you to test the product, and if you don't like it or don't see benefits, we are happy to refund the order. This policy does not apply to returning customers.  We can't accept returns on opened food items. Dispose or gift product as one wishes.

How do I change or cancel my order?

To change or cancel your order, simply log in to your account and cancel the order within 24 hours of placing it. All cancel orders are done via your account. For further assistance, please email us at info@magiicmunch.com.

What is your return policy?

Due to the nature of our products, we do not accept returns. However, as stated above, you can change or cancel your order within the first 24 hours of placing your order. After the initial 24 hours, all sales are final. This is due to orders being processed in our fulfillment center.

Once an order is delivered and is opened by the customer, we cannot accept it back due to the nature of our perishable products (even if it still sealed). We suggest and encourage you to gift the product to a friend or family member.

We apologize in advance for any inconvenience. To change or cancel your order, log in to your account or email us directly at info@magiicmunch.com.

What is your return process?

We do not have a return process after the products have been fulfilled (24 hours post purchase). However, here are the steps to cancel or change your order:

1. Go to magiicmunch.com
2. Log in to your account (right hand icon or at the bottom under Account Management) with the same email used to place your order, considering the 24 hour deadline we strictly uphold. 
   1. Shopify will help you log in, if your email is associated with a Shopify Shop account.
3. Check your order status under 'Orders'.
4. To cancel: Click the order number and click 'cancel order'.
5. To change: Click the order number and click 'adjust order', or if the option is not available, email us at info@magiicmunch.com
   1. Include order number
   2. Include name and time order was placed + time of email and request change
   3. Reason for change
   4. Pictures of evidence if necessary
6. Send email/end session.
7. We will be in touch accepting or with a response to your order cancel or change within 24 hours

You can always contact us for any return question at info@magiicmunch.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

After the initial 10-days within the first order, or after all items have been opened or tampered with in any way, all items are considered non-returnable. Certain types of items cannot be returned, like perishable goods (in which case, all our products fall under this category). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

After items have been shipped, we do not offer exchanges.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us at info@magiicmunch.com